1. INTRODUCTION
Last updated October 2023
The company may update its Privacy Policy to align with evolving legal and technological landscapes. Users are encouraged to regularly review the policy for updates. Users have the right to access, modify, or request deletion of their personal data. They can also limit its processing or have it transferred elsewhere. For concerns, users can contact GOOD2SAVE directly. The platform collects specific personal details, including geo-location and payment responses, but avoids collecting credit card details. Data processing is based on user consent, and the company may use the data for enhancing the platform and marketing efforts.
At GOOD2SAVE, we’re fueled by a commitment to reduce food，goods wastage, offering an innovative platform where users connect with businesses that have surplus food.
This privacy policy (“Policy”) outlines how we manage and safeguard the personal information of our users, partners, and any other parties we engage with in the course of our operations and service offerings.
2. ABOUT THIS POLICY
You should peruse this Policy alongside other pertinent policies, terms, and conditions in effect between GOOD2SAVE and you.
Any clause in this Policy shall be overridden by applicable statutory laws and regulations in the country or jurisdiction relating to your personal data, should there be any inconsistencies.
If you are a User of the Platform within Australia, the primary entity responsible for your personal data is GOOD2SAVE PTY LTD, ABN: 75668719195.
For those not interacting with us as a Platform User, the main entity controlling your personal data will be the GOOD2SAVE unit originally in charge of acquiring your personal data in the relevant country or jurisdiction. For our Partner Stores, this will typically be the local GOOD2SAVE entity you have a contract with.
If you are a resident of Australia, please refer to the section titled Australia Privacy Rights for specific guidelines on our data collection, utilization, and sharing, as well as additional rights granted to you under Australian laws.
For users accessing our platform from outside Australia, the GOOD2SAVE entity in charge of your data collection is: GOOD2SAVE PTY LTD
3. TERMS OF REFERENCE
To ensure clarity and enhance your understanding of this Policy, we’d like to clarify a few key terms used throughout:
- “App” denotes the GOOD2SAVE application that you can install on your mobile device or tablet.
- “AU” stands for Australia.
- “Platform” encompasses our Website, App, and the entirety of our online services and products.
- “Store” or “Partner” points to the businesses, such as supermarkets, bakeries, cafes, restaurants, producers, etc., that utilize our Platform to offer their surplus food items.
- “Surprise Bag” describes the surprise packages that can be reserved through the App, containing an assortment of near-expiry food items.
- “GOOD2SAVE” (or alternately “we”, “us”, and “our”) pertains to our company, GOOD2SAVE PTY LTD, and our associated entities globally connected by shared ownership or control. The relevant entity, depending on the context, governs your personal data.
- “Website” comprises all domains on GOOD2SAVE.com.
- “User” is you, when you engage with the GOOD2SAVE Platform.
4. INFORMATION WE COLLECT FROM USERS AND WHY
4.1 Information Needed to Utilize the App
When engaging with our App, we gather certain personal details about you as a User. This collection is essential to facilitate the full range of services we offer. Here’s what we collect:
- Geo-location: We identify your country and either your precise or general location based on whether you opt to (i) grant us location access, or (ii) manually input your location.
- Payment Responses: We steer clear of collecting any credit card details. Yet, when you secure a reservation using our App, we collect responses from our trusted payment gateways. Depending on your chosen mode of payment, this might involve a subscription ID that’s relayed to the payment service provider.
The processing of this personal data is crucial to uphold our agreement to provide you access to the Platform.
Regarding geo-location, this data is processed based on the consent you provide. You have the liberty to grant or withdraw this consent anytime through your device’s settings.
Furthermore, we might process this personal data, driven by our genuine interest in:
Enhancing, developing, and offering our Platform，Maintaining communication with you，Curating, measuring, and enhancing our promotional and marketing endeavors
This is elucidated further in section 6 of this Policy. As mandated by prevailing laws, we’ll seek your explicit consent before deploying your personal information for marketing, including dispatching direct marketing communications to you.
4.2 Additional Information You Opt to Share
You’re at liberty to share extra personal details with us. Such data can encompass:
- Profile Additions: This might include your name, contact number, email ID, residential and work addresses, gender, date of birth, and other information about your choices—like your favorite outlets, food preferences, additional preferred locations, and preferred collection timings.
- Supplementary Data: This can be when you complete forms, respond to surveys, partake in promotions, contests, or lucky draws, or when you reach out to our customer service. It can include demographic and health-related details if you willingly share them with us.
The legal ground for processing this data stems from our legitimate interests or, if needed by the law, your explicit consent. If consent is required, we’ll explicitly ask for it. Without seeking your consent, we process this data owing to the genuine interests pursued by us to:
Enhance, offer, and evolve our Platform，Stay in touch with you and address your concerns，Customize, measure, and refine our promotional and marketing strategies
We’ll delve deeper into this in section 6 of this Policy.
Sensitive personal data or special categories of personal data are something we’ll never solicit. But if you, on your own accord, share sensitive details like health or allergy specifics with our customer support, we process it based on our legitimate interests. This is to establish, act upon, or defend any legal claims as necessary.
4.3 Automatically Collected Data from Platform Usage
Upon utilizing our platform, we automatically collect certain personal data. This comprises:
- Usage Patterns: This covers the pages you view, your interactions, the time spent on each page, your searches, reservations, purchases, and the specific services of our app you use.
- Log Data & Device Details: This includes your usage pattern of our Platform, IP address, date and time of access, device and software specifics, unique device identifiers, crash data, and the pages you interact with before or after accessing our Platform.
We process this data anchored in our legitimate interests to refine our Platform and enhance our marketing, as elucidated in section 6 of this Policy.
4.4 Data Sourced from Third Parties
We collect personal data from other platforms, such as:
- Third-party Services: If you link or log in to our Platform using an external service (like Facebook, Google), you’re directing the service to share details like your name and email, determined by that service or as authorized by your privacy settings.
This data processing is consent-based, which you offer when asking the third-party service to relay your profile data to us.
4.5 Data from Email Recipients
- GOOD2SAVE utilizes third-party services for our email campaigns. These services might record:
- Email opening specifics, like IP address, user ID, and email address.
- The time of the email being opened.
- Links in the email that are clicked.
- The platform from which the email is accessed—mobile or browser.
- The operating system
- The specific campaign details.
We get reports containing the above data from our external providers. This is crucial to analyze which links captivate our audience the most, thereby shaping our future email strategies.
This processing is based on our genuine interest to craft future email communications based on the collected data.
5. INFORMATION WE COLLECT FROM OUR PARTNERS, VENDORS AND OTHER BUSINESS CONTACTS ANY WHY
5.1 Necessary Information for Platform Use
When you establish a Store account for offering Surprise Bags on the Platform or for deploying our digital solution for managing expiration dates within your Store, we collect certain personal details about you. This could be in your capacity as a representative for your Store or as a sole proprietor of the Store.
Such information encompasses:
- Profile Details: This might include your name, email address, contact number, the Store’s address, the Store’s name,Store’s Logo, business type, your designation within the Store and any other related business information.
- Financial and Tax Details: This relates to your Store’s ABN identification number and its banking details.
For those who own their individual Store, this personal information’s processing is pivotal for fulfilling the contract with you concerning your Store’s usage of the Platform.
For those who are Store employees, our rationale for processing this personal information stems from our genuine interest to facilitate the Platform’s provision.
Furthermore, we might also process the aforementioned personal data because it’s essential for our genuine interests, which are:
To enhance, offer, and evolve our Platform, To maintain communication with you, To refine, customize, gauge, and bolster our promotional and marketing strategies
This is elaborated in section 6 of this Policy. The foundation for such processing hinges on our legitimate interests or, if mandated by relevant laws, your explicit consent. If consent becomes a necessity for our processing, we’ll explicitly seek it.
5.2 Information Automatically Collected When Using GOOD2SAVE
When you access and utilize the GOOD2SAVE app, we gather certain personal data automatically from your usage.
This includes:
- Usage Information: such as content viewed, actions taken, searches made, items you interact with, and overall time spent within GOOD2SAVE.
- Log Data and Device Info: specifics about your interactions with GOOD2SAVE, IP addresses, hardware and software specifications, device type, and other relevant identifiers. Also, any crash data and details about what pages or content you engaged with before or after GOOD2SAVE usage.
For processing this data, our justification rests on our legitimate pursuits to:
Enhance and further develop GOOD2SAVE, Customize and amplify our marketing efforts
5.3 Info Obtained from Our Vendors and Business Associates
In our daily interactions and communications with vendors and other business associates, we gather certain personal data:
- Business Contact Info: this covers name, email, phone numbers, company specifications, address, type of business, and your position within the company.
- Tax and Banking Info: particularly your firm’s ABN number and banking details.
If you own a business, the processing of such data is pivotal for our ongoing agreement. If you’re an employee of our business partner, our processing justification rests on our legitimate interest in honoring our agreement with your employer.
For processing this data, we rely on our legitimate interests to:
Enhance and expand GOOD2SAVE, Maintain communication with you, Enhance our marketing strategies
More details are found in section 6 of this policy.
5.4 Voluntary Information You Provide
You might offer additional personal data voluntarily. This can encompass:
- Email Correspondence: information you might share in our email interactions.
- Other Data: any other information shared with us during support interactions or other engagements.
Our processing of this data relies either on our legitimate interest or, if mandated by law, your consent. In cases where your consent is needed, we’ll explicitly request it.
We promise never to ask for any specialized categories of personal data. If you voluntarily share such data, we process it based on our legitimate interests and for potential legal concerns. Occasionally, and if law dictates, we may need your explicit consent.
5.5 Info Collected from Third-Party Services
We might gather personal data from other services such as:
- Third-party Services: For instance, if you sign into GOOD2SAVE using a service like Google, you’re authorizing that service to provide us with your profile information.
This data is processed based on the consent you grant when using such third-party services.
We might also obtain data like your name and business-related details from publicly accessible sources, like websites and directories. This assists our daily operations or for marketing, especially where explicit consent isn’t a legal requirement. Our processing justification in such instances is our genuine interest in maintaining our daily operations and expanding our offerings.
5.6 Data Collected from Email Communication Recipients
GOOD2SAVE leverages third-party providers for email communications. These services might record:
- Details about email interactions, such as who opens the email, when it’s opened, link interactions, type of device used, and related operating system.
- The specific campaign from GOOD2SAVE the interactions relate to.
We use this information to gauge the efficacy of our email campaigns and tailor our future communications accordingly. This processing is grounded in our legitimate interest in enhancing our email communications.
6. HOW NEXTCHOC USES THE INFORMATION COLLECTED
6.1 Enhancing and Developing the Platform
GOOD2SAVE employs the personal data we gather to ensure the utmost quality of our Platform.
For App Users this encompasses:
- Setting up and administering your personal account and processing your orders,
- Tailoring your experience based on interactions with the Platform, previous orders, and profile preferences – such as recommending top shops and suggesting relevant deals,
- Analytics, troubleshooting, and research,
- Conducting evaluations to offer pertinent functionality.
For our Store side this encompasses:
- Establishing and managing your Store’s profile with us and handling orders for surprise boxes specials at your Store,
- Notifying your Store about orders, payments, and essential actions,
- Alerting Users of any Store updates, for instance, any cancellations,
- Organizing payouts to your Store for sales made,
- Customizing your experience based on interactions with the Platform,
- Implementing analytics, debugging, and research,
- Analyzing data to furnish you with pertinent functionality.
6.2 Engaging with You
GOOD2SAVE uses the personal data we collect to facilitate our communications with you, which comprises:
- Addressing your emails and support queries,
- Sending out notifications of technical or legal pertinence, like policy updates or reservation cancellations,
- Dispatching updates and information about GOOD2SAVE and our offerings through various channels, provided you have opted in for such communications.
We might, based on local regulations, dispatch marketing communications without needing your explicit consent or relying on your implied agreement to receive such messages.
6.3 Personalizing our Advertising and Promotional Efforts
For our esteemed users: Leveraging collected personal data to intensify our campaign against sub-standard surprise boxes. This may involve:
- Enhancing, gauging, and refining our ads,
- Examining user preferences to customize our marketing and promotional efforts,
- Sending curated promotional messages and ads in alignment with your tastes, and even through social media platforms,
- Administering events, contests, and other promotional campaigns in collaboration with GOOD2SAVE or our partners, and inviting you to relevant events.
For our partners and their representatives: Employing the personal data gathered to boost our surprise boxes campaign. This involves:
- Personalized ad enhancements,
- Evaluating how you and our partner network use the Platform to tailor our promotional content,
- Sharing data with third parties, such as our marketing collaborators, but only after receiving your consent,
- Dispatching promotional content and ads suited to your preferences, including on social media,
- Organizing surveys, promotional campaigns, or events in association with GOOD2SAVE or our partners.
6.3.1 Precision Advertising
GOOD2SAVE might, in collaboration with third-party vendors, use your data to deliver specific advertisements while you navigate our Platform or other sites. Techniques like cookies and other tracking methodologies might be employed. For instance, after exploring our services, you might spot related ads on different websites. We believe such curated advertising adds value as it caters to your interests.
6.4 Automated Decision Processes
GOOD2SAVE applies automated decision-making with your personal data for specific services. A case in point is our commitment to protect our platform from misuse and ensuring consistent performance.
You have the right to seek clarity on our decision-making mechanism and request validation of the automated decisions.
Under legal stipulations, we might deny the request if it jeopardizes trade secrets or obstructs the prevention or detection of any malpractice. Nonetheless, we usually ensure our algorithms and data sources operate without any biases or errors.
7. DISCLOSURE OF YOUR INFORMATION AND WHY
7.1 Consent-based Sharing
Upon receiving your consent, we disseminate your data as specified when the consent was granted. This could occur during processes such as integrating a third-party application with your GOOD2SAVE account or collaborating on promotional endeavors with GOOD2SAVE Partners and other entities.
Your data might be shared with third-party promotional platforms. This serves the dual purpose of enhancing awareness about our platform and mission and driving more traffic to GOOD2SAVE. For a detailed explanation, please refer to Section 6.3 of this Policy.
7.2 Internal Sharing within the GOOD2SAVE Group
To augment our delivery, promotion, and enhancement of the Platform, personal data might be exchanged amongst our associated companies worldwide, unified by mutual ownership or control. Such sharing within the GOOD2SAVE group ensures data protection, adhering to the legal mandates, via adequate contractual, technical, and organizational safeguards.
7.3 Collaborations with Data Processors
To facilitate the operations of our business and the platform, we might share personal data with our service providers. These partners assist us in areas such as:
- Handling payments, reservations, acquisitions, and reimbursements.
- Offering software and hosting services crucial for our platform.
- Enhancing the platform’s functionality, availability, security, and resilience.
- Analyzing data.
- Measuring ad performance.
- Automating communications like newsletters.
- Overseeing our online presence.
Whenever a service provider handles personal data on our behalf, they’re contractually obligated to ensure data protection through a stringent data processing agreement.
It’s noteworthy that some of these providers operate from regions without stringent personal data protection norms. In such cases, we ascertain that proper safeguards are employed as elaborated in Section 8 of this Policy.
Our platform incorporates Captcha service to validate genuine user interactions. This might entail processing personal data based on the Captcha service Privacy Policy and Terms of Use.
7.4 Third-party Geolocation Services
We collaborate with third-party geolocation service providers, predominantly Google, to enhance our services. Depending on the nature of interaction with our platform:
- App Purchases: Current locations are shared to authenticate their validity.
- Stores: The store location is shared to visualize it on a map, aiding in service enhancement and targeted marketing.
We urge users to acquaint themselves with Google’s terms available at the provided links before leveraging our services.
7.5 Data Sharing with Franchisors (For Franchisees)
For franchisees within a franchise chain, certain data may be shared with the franchisor based on our agreement with the chain, including:
- Personal details and store information.
- Store’s interaction with the platform.
- User feedback and ratings.
- Transaction details.
- Communication records with our support team.
For franchisee staff members, certain contact details might be shared with the franchisor. This sharing is grounded in the legitimate interest of managing franchise agreements and the store’s representation on our platform.
7.6 Disclosures to Public Authorities
We reserve the right to disclose your personal data to judicial bodies, law enforcement agencies, governmental entities, or other public institutions, including the police in the context of criminal inquiries, solely when we are mandated or legally authorized to do so.
7.7 Engagements with PR and Media Agencies
Upon your consent for participating in our promotional ventures or if you’ve entered a contractual agreement with us for such activities, your personal data may be shared with entities like PR agencies, media organizations, or other promotional agencies. Depending on the situation, these agencies might process your personal information either as standalone controllers or as data processors working under our directives. When these agencies act as data processors, our mutual obligations will be outlined in a data processing agreement, conforming to relevant legal provisions.
7.8 Business Reorganizations and Transfers
Should we undergo business transitions such as bankruptcy, insolvency, mergers, acquisitions, or restructuring, your personal information might be shared or transferred as an integral part of that process, for instance, during due diligence. Such transfers might involve sharing data with advisors, involved parties, regulatory authorities, and other pertinent third parties. Rest assured, even post-transfer, this Policy remains applicable to your data under the aegis of any subsequent GOOD2SAVE PTY LTD entity.
7.9 Collaborations with Other Third Parties
For optimal service delivery, collaborations with third-party service providers. This assists us in upholding our contractual commitments and aligns with our legitimate interest in marketing endeavors. While these entities have access to personal information, it’s strictly for executing services on our behalf. We take every measure to ensure these third-party providers adhere to stringent data protection and confidentiality guidelines.
8. DATA RETENTION
GOOD2SAVE holds onto your personal information based on the purpose(s) for which it was acquired, always in line with relevant laws. Factors shaping our retention duration include:
- The duration of our active relationship with you, such as how long you have an account with us or continue to use our services.
- Legal requirements that might compel us to retain records of specific transactions for a set time frame before deletion.
- Practical considerations tied to our legal position, like the applicable statutes of limitations or pending legal or regulatory inquiries.
9. SECURITY
GOOD2SAVE places great importance on protecting your information
We’ve adopted both technical and organizational measures, including physical security methods, to guard against accidental or illicit destruction, loss, changes, unauthorized disclosure, or access to the personal details we manage.
Moreover, we exclusively collaborate with suppliers who prioritize implementing security measures in line with leading IT security standards.
10. YOUR DATA PROTECTION RIGHTS
10.1 Access and Control of Your Personal Information
You maintain the prerogative to access your account at your discretion to examine and modify your personal data. Furthermore, you have the entitlement to reach out to us to request the deletion of your personal information, limit its processing, or to have it transferred to another entity. You are also endowed with the right to opt out of marketing correspondence from us. To exercise this right, you may utilize the ‘unsubscribe’ feature present in any marketing communication we dispatch or make the requisite modifications in your profile settings.
10.2 Need Help or Want to Complain?
If the in-app features don’t resolve your concerns, or you want to claim rights not available in the app or stated above, feel free to email us at good3save.au@gmail.com.
We’re dedicated to addressing your queries promptly, usually within a month from when we receive them. For complex issues, this might extend by two additional months.
While you can always approach a relevant data protection authority with complaints, we urge you to first contact us so we can assist you directly.
For reaching out to GOOD2SAVE:
- Website: https://good2save.com
- Email: good2save.au@gmail.com
11. PRIVACY OF CHILDREN
Our platform is meant for those 18 and older. We don’t knowingly collect data from individuals under 16. If we discover unintentional data collection from anyone under 16, we’ll promptly delete it. If you suspect this, please contact us using the provided contact details in the “Communication Details” section.
12. UPDATES TO THIS PRIVACY POLICY
We reserve the right to refine and modify this Privacy Policy in accordance with evolving legal, technological, or business environments. Should there be any amendments to our Privacy Policy, we are committed to undertaking suitable measures to notify you, in alignment with the gravity of the modifications enacted. In scenarios where it becomes a necessity, especially as mandated by prevailing data protection legislations, we will actively seek your affirmative consent pertaining to any substantial alterations to this Privacy Policy.
We strongly recommend that you revisit this section on a routine basis to stay abreast of our most up-to-date practices concerning the safeguarding of your privacy.
13. CONTACT DETAILS
For any inquiries or clarifications regarding how we handle your personal data, kindly reach out to our dedicated team via the contact information provided below.
GOOD2SAVE PTY LTD
ABN: 75668719195
Website: good2save.com
E-mail: good2save.au@gmail.com
